Key performance indicators, or KPIs, help clinics measure staff effectiveness objectively. When selected carefully, KPIs support accountability and improvement.
Productivity metrics track task completion, patient throughput, and documentation timeliness. These indicators reflect operational efficiency.
Quality metrics assess accuracy, compliance, and error rates. Quality-focused KPIs protect patient safety.
Patient experience indicators provide insight into communication and service quality. Feedback scores highlight strengths and gaps.
Attendance and reliability metrics measure consistency. Excessive absences affect workflow.
Training and competency KPIs track skill development. Ongoing education supports effectiveness.
KPIs must be role-specific. One-size measures create unfair evaluations.
Balanced KPIs combine efficiency and quality. Effective measurement supports sustainable performance.
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